Help
Contact support
Email goes straight to the developer who built Vesperia. Replies usually within 24 hours on business days.
For installation help, customization questions, or bug reports:
What to include
- Your Shopify store URL.
- The theme version you’re on (visible in Online Store → Themes, on the Vesperia row).
- A clear description of what you expected vs what happened.
- Screenshots or a screen recording if relevant.
- Any error message from the theme editor or browser console.
Collaborator access (faster fixes)
If the issue requires inspecting your theme directly, grant a temporary Shopify Collaborator request from Settings → Users → Add staff or Plan → Manage permissions → Collaborator requests. We send the request from hello@trackwise.studio.
Response times
| Severity | SLA (business days) |
|---|---|
| Storefront broken (live store) | Same day |
| Critical bug (specific section / page) | 1 day |
| Customization question | 1-2 days |
| Feature request | 2-5 days for triage |
Bug bounty / contributions
Found a security vulnerability? Email us privately. We respond within 24 hours and acknowledge contributors in the changelog.